Return & Refund Policy

At Burman Brother Optical World, we want you to be completely satisfied with your purchase. If for any reason you are not, we have a simple process for returns and refunds to ensure you are taken care of. Please read our Returns & Refund Policy below to learn more.

Eligibility for Returns:

• Unused Items:
  Items must be unused, in new condition, and in their original packaging.
• Return Period:
  Returns must be initiated within 7 days of delivery.
• Non-Returnable Products:
  Customized products, prescription glasses, or items marked as non-returnable are not eligible for returns or refunds. Please check the product details before purchasing.
• Damaged or Defective Products:
  If you receive a damaged or defective product, please contact us immediately. We will process your return or replacement free of charge.

Return Process:

1. Initiate a Return:
   To start the return process, please contact us via email at [email protected] or call us at 6295147026.
2. Return Instructions:
   We will provide you with a return authorization and address.
3. Secure Packaging:
   Please pack the product securely in its original packaging to prevent damage during transit.
4. Ship the Product:
   Send the returned product to the provided address, along with the return authorization.

Refunds:

• Refund Processing:
  Once your return is approved, refunds are processed within 7 business days.
• Refund Method:
  Refunds will be credited to the original payment method used for the purchase. Please allow some time for the refund to reflect in your account, depending on your payment provider.
• Partial Refunds:
  In cases of partial returns or if the product is not in its original condition, a partial refund may be issued, depending on the condition of the returned item.

Exchanges:

• Product Availability:
  Exchanges are subject to product availability.
• Exchange Request:
  If you'd like to exchange your item for another size, color, or product, please contact us at [email protected] to check if the item is available for exchange.
• Return Before Exchange:
  You may need to return the original item before we process the exchange, depending on the situation.

Contact Us:

For further questions or assistance, please feel free to reach out to our customer service team:

• Email: [email protected]
• Phone: 6295147026