Frequently Asked Questions
General Queries
Q: What does Burman Brother Optical World offer?
A: We offer a wide range of spectacles, sunglasses, and lenses from leading brands, catering to diverse style and vision needs.
Q: Where are your showrooms located?
A: We have showrooms in multiple cities across India. Use our Store Locator to find the one nearest to you.
Q: Do you provide eye tests?
A: Yes, most of our showrooms offer professional eye testing services. Please contact your nearest showroom to confirm availability.
Q: Can I book an appointment for an eye test?
A: Absolutely! You can call your nearest showroom or use our Online Appointment System to schedule an eye test.
Online Shopping
Q: How do I place an order online?
A: Browse our collections on the website, select your preferred products, add them to your cart, and proceed to checkout. You can make payments securely through various payment options.
Q: What are the payment methods available?
A: We accept Credit / Debit Cards, Net Banking, UPI, and popular wallets like Paytm and Google Pay.
Q: How can I track my order?
A: Once your order is confirmed, you will receive a tracking ID via email or SMS. Use it to track your shipment through our Order Tracking page.
Q: Do you offer home delivery?
A: Yes, we deliver your eyewear directly to your doorstep across various districts in West Bengal, India.
Q: What is your return/exchange policy?
A: If you are unsatisfied with your purchase, you can initiate a return or exchange within 7 days of delivery. Ensure the product is unused and in its original packaging. Visit our Returns & Refund Policy page for more details.
Product and Eyewear Selection
Q: How do I know which frame suits my face shape?
A: Our website features a Frame Selection Guide to help you choose frames that complement your face shape and personal style.
Q: Do you offer branded lenses?
A: Yes, we offer lenses from leading brands with various features, including anti-glare, blue light protection, and UV protection.
Q: Can I customize my lenses?
A: Absolutely! You can select lens power, type (single vision, bifocal, progressive), and coatings during the ordering process.
Q: Do you provide sunglasses with prescription lenses?
A: Yes, we offer prescription sunglasses in a variety of styles and lens options.
Order Modifications and Cancellations
Q: Can I modify my order after placing it?
A: You can modify your order within 24 hours by contacting our customer support team. Changes after this period may not be possible.
Q: What happens if I want to cancel my order?
A: Orders can be cancelled within 24 hours of placement. Refunds will be processed as per our Billing Terms & Conditions.
Customer Support
Q: How can I contact customer support?
A: You can call us at 6295147026 or email us at [email protected].
Q: What are your customer support hours?
A: Our support team is available from Monday to Saturday, 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Q: Do you offer assistance for choosing the right eyewear?
A: Yes! Our team is happy to help you select eyewear that suits your style and vision needs, whether in-store or online.
Warranty and Repairs
Q: Do your products come with a warranty?
A: Yes, most of our products come with a warranty against manufacturing defects. Warranty details are mentioned on the product page.
Q: Do you offer repair services?
A: We provide repair services for products purchased from us. Visit any of our showrooms or contact us for assistance.
